Front Desk Agent
Core
Serve as the first point of contact for members and guests, managing check-ins, reservations, and inquiries to deliver exceptional hospitality experiences.
Role type
Front Desk Agent
Builds
Member arrival/departure experiences, spa/dining/event reservations, and polished lobby operations
Domain
Hospitality / Private Club
Deliverable
product features
Required skills
Guest greeting and relationship building, check-in/check-out processing, reservation management, payment handling, cross-departmental coordination, event support
Preferred skills
Luxury hospitality experience, multitasking in fast-paced environments, proficiency with reservation systems and office suites
Responsibilities
Greet members and guests warmly, manage reservations for spa/dining/events, maintain member records, process payments, monitor lobby cleanliness, handle incoming communications
Seniority
Mid-level, hands-on IC
