Service Desk Engineer - Level 1
Citizens or permanent residents only
Core
Providing first-level technical support to end-users by troubleshooting and resolving IT-related queries and issues.
Role type
Level 1 Service Desk Engineer
Builds
IT support solutions for end-users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Office 365, Windows AD, Azure AD, SharePoint, Exchange, Group Policy, ICT troubleshooting, task prioritization
Responsibilities
Providing first-level technical support to end-users, Troubleshooting and resolving IT-related queries and issues, Documenting and tracking support requests, Collaborating with the IT team to find solutions