Service Product Support Officer

NSW Department of Communities and Justice

Parramatta, New South Wales💼 Full-time💰 $102,936–$102,936🗓 2026-09-19 → 2026-09-27

Core

Provide Tier 2 ICT and application support for Youth Justice NSW staff and critical business applications, specifically the Client Information Management System (CIMS).

Role type

Tier 2 Service Product Support Officer (ICT Support).

Builds

Support systems enabling frontline Youth Justice services to operate effectively.

Domain

Public Sector / Youth Justice / ICT Support.

Deliverable

client delivery.

Required skills

Tier 2 ICT or application support experience, troubleshooting, analytical problem-solving, user access management, security policy compliance, documentation development.

Preferred skills

Knowledge of Youth Justice operations, CIMS, NSW youth justice system, court-imposed orders, intervention programs.

Technologies

CIMS, Youth Justice business applications.

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