Customer Care Manager - Home Care (Self-Managed Clients)
Core
Manage client relationships and guide seniors through arranging their own home care services to maintain independence, ensuring service delivery and compliance reporting.
Role type
Customer Care Manager (Home Care)
Builds
Personalized care plans and service arrangements for self-managed senior clients
Domain
Aged care / Home care services
Required skills
Care plan development, funding and debt management, client documentation management, business development support, assessment of service suitability, compliance reporting
Preferred skills
Nursing background, experience in aged care or health/community services
Responsibilities
Develop care plans supporting quality outcomes, promote services to meet growth targets, complete funding and debt management activities, maintain client documentation and case notes, support business development and onboarding, ensure compliance reporting requirements are met
