Account Manager - Bulgaria
Core
Acquiring and managing a client base of caregivers, advising them on care assignments, and supporting them with transitions and emergencies.
Role type
Account Manager (Caregiver Acquisition & Support)
Builds
Caregiver assignments and client retention
Domain
Home care / Social services
Deliverable
client delivery
Required skills
caregiver acquisition, client relationship management, conflict resolution, satisfaction surveying, process improvement, cross-functional collaboration
Preferred skills
prior experience as recruiter or account manager for live-in caregivers, experience in account management/customer support/sales/live-in care, Salesforce/Pipedrive/HubSpot proficiency
Technologies
Salesforce, Pipedrive, HubSpot
Responsibilities
Advise caregivers who have expressed interest and build a pipeline, discuss care assignments and support transitions/emergencies, manage caregiver base as main point of contact, conduct satisfaction surveys, provide best practices for conflict resolution, collaborate with international teams, provide feedback on internal processes
Seniority
Individual Contributor