Outpatients Officer - Antenatal Reception
Core
Provide dedicated administrative support to the Maternity Outpatients Service, coordinating appointments and managing patient pathways for antenatal and maternity patients.
Role type
Administrative Officer (Maternity Outpatients)
Builds
Patient appointment schedules, referral pathways, and departmental communication flows for the Maternity Outpatients Service.
Domain
Healthcare / Maternity Services
Deliverable
Dashboards & analysis (patient records, waitlists, appointment logs)
Required skills
Clerical administration, appointment coordination, patient record management, email management, telephone enquiry handling, prioritization in busy environments, knowledge of medical terminology, patient confidentiality principles, Microsoft Office (Word, Outlook, Excel), Patient Administration Systems
Preferred skills
Experience with computerised administration systems, knowledge of healthcare administration processes
Responsibilities
Provide reception service for the Maternity Outpatients Service; Create and maintain patient information and specialised maternity records; Coordinate appointments for antenatal clinics, diabetes clinics, vaccination services, and specialist appointments; Manage specialised maternity referral pathways; Monitor and manage waitlists; Coordinate education and orientation classes for expectant parents; Manage departmental emails and action enquiries; Receive and respond to outpatient-related telephone enquiries; Manage time-critical bookings and appointment changes.
Seniority
Mid-level, hands-on IC