Scaled AI Success Engineer
Core
Primary post-sales point of contact driving account health, adoption, and value realization for OpenAI's enterprise customers.
Role type
Senior IC AI Success Engineer (Enterprise)
Builds
Scaled enterprise adoption of ChatGPT, API, and Codex capabilities
Domain
Generative AI / Enterprise Software
Deliverable
production ML models
Required skills
Technical integration, program management, customer advisory, workflow mapping, deployment planning, data analysis (logs/telemetry), cross-functional coordination
Preferred skills
Strategic use case identification, technical enablement, KPI definition
Technologies
ChatGPT, API, Codex
Responsibilities
Own post-sale technical success and adoption across a large customer portfolio; Act as trusted advisor on deployment health and value realization; Diagnose issues and guide recommendations on latency, reliability, and cost efficiency; Lead targeted interventions for launches and escalations; Translate customer goals into prioritized adoption plans; Conduct technical enablement and configuration guidance; Identify repeatable use cases and convert insights into scaled guidance.
