Customer Support Consultant
Core
Provide timely, accurate, and quality support and expert advice to users of HAMBS Applications and Services, overseeing incident resolution throughout the information system lifecycle.
Role type
Senior Customer Support Consultant (IT Services)
Builds
HAMBS software and information technology solutions for the private health insurance sector
Domain
Health Insurance / Software Support
Deliverable
client delivery
Required skills
Incident management, SQL Server Management Studio, SQL scripting, HAMBS application proficiency, Software QA testing, Troubleshooting, Technical documentation, Training delivery, Agile environment support
Preferred skills
Health Insurance sector knowledge, Web/mobile application support experience
Responsibilities
Provide telephone and ticket-based support for implementation and daily use of services, Troubleshoot and diagnose complex incidents, Develop and deliver face-to-face or virtual training, Document resolved incidents and create knowledge base articles, Engage with internal and external stakeholders, Assist Product Owners in Agile development environments
Seniority
Senior, hands-on IC