Technical Support Engineer
Core
First-line technical support for a digital health SaaS platform, resolving customer issues and ensuring product satisfaction for physicians.
Role type
Technical Support Engineer
Builds
Customer support processes and knowledge base for a patient data analytics platform
Domain
Digital Health / SaaS
Deliverable
client delivery
Required skills
SQL, data analysis, debugging web applications, project management, problem-solving, troubleshooting (via careerplan.io/jobs/E6-00C-3F-565-technical-support-engineer-at-navina)
Preferred skills
JavaScript, Python, Nodejs, US healthcare industry knowledge, data pipeline troubleshooting, ETL processes
Technologies
SQL, JavaScript, Python, Nodejs
Responsibilities
Resolve customer issues daily within SLA, proactively manage day-to-day resolution, contribute to support methodologies and best practices, build and maintain technical support knowledge base, collaborate with R&D and Product teams for complex escalations
Seniority
Mid-level, hands-on IC
