Application Support Specialist
Core
Deliver Level 1 and Level 2 application support to ensure stability and performance of business-critical platforms.
Role type
Senior Application Support Specialist with team leadership responsibilities
Builds
Operational stability and continuous improvement of key business applications
Domain
Insurance risk management / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Level 1/2 application support, incident diagnosis and resolution, team leadership and mentoring, project management, user access management, change management, Oracle database administration, MongoDB database administration, advanced Power Query
Preferred skills
ITIL Foundation certification, stakeholder management
Technologies
Oracle, MongoDB, Microsoft Office, Power Query
Responsibilities
Investigate and resolve complex application issues, lead and coordinate support activities including workload allocation, maintain support documentation, participate in IT projects and change management, provide off-hours support for critical systems
Seniority
Senior, hands-on IC with leadership