Front Office Supervisor- Crown Metropol & Promenade
Core
Lead Front Desk operations and support day-to-day activities to ensure seamless guest experiences from arrival to departure.
Role type
Front Office Supervisor
Builds
Guest service experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Leadership, team coaching, guest issue resolution, room allocation management, rostering, compliance adherence
Preferred skills
Property Management System (Opera) experience
Responsibilities
Lead and support Front Desk operations, Coach and develop team members, Manage guest enquiries and resolve issues, Monitor room allocations and arrivals/departures, Support labour management and rostering, Maintain compliance with service standards
Seniority
Mid-level, hands-on leadership
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