FedRamp Customer Success Manager
Core
Strategic Customer Success Manager for U.S. federal customers in FedRAMP-authorized environments, ensuring adoption, value realization, and compliance with federal security standards.
Role type
Senior Customer Success Manager (Public Sector/FedRamp)
Builds
Digital forensics and investigative software solutions for government agencies
Domain
Digital Forensics, Incident Response (DFIR), Federal Government Security (FedRAMP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, FedRAMP compliance knowledge, digital forensics domain expertise, Salesforce/Gainsight proficiency, cross-functional leadership
Preferred skills
CCST/CCNA certification, CFCE/GCIHA certifications, Magnet product certifications, active U.S. Government Security Clearance
Technologies
Magnet Forensics platform, Salesforce, Gainsight
Responsibilities
Own executive-level relationships with C-suite stakeholders, lead complex onboarding and adoption lifecycles, drive retention and expansion strategies, act as subject-matter expert on DFIR workflows, coordinate cross-functional teams for risk mitigation and value delivery
Seniority
Senior, hands-on IC with strategic leadership