Customer Support Specialist, APAC
Core
First-line technical support for creators, coaches, educators, and businesses using the Circle all-in-one platform for community building, live streams, events, and payments.
Role type
Senior IC customer support specialist (SaaS)
Builds
Customer support for Circle Plus communities and the broader Circle platform
Domain
SaaS / EdTech / Creator Economy
Deliverable
client delivery
Required skills
Technical troubleshooting, SaaS support experience, English (C2/ILR 5), product expertise, cross-functional collaboration, trend analysis
Preferred skills
Zendesk, remote work experience, community/payment/live stream products, automation/Zapier, SSO troubleshooting, API troubleshooting
Technologies
Zendesk, Notion, Slack, Circle platform, desktop/mobile browsers, Android, iOS
Responsibilities
Prioritize customer issues across email channels, troubleshoot technical issues across desktop/mobile/web/apps, escalate feedback to improve product, collaborate with engineers/designers on complex issues, identify trends from inquiries to suggest proactive solutions
Seniority
Mid-Senior, hands-on IC
