IT Support Officer
Core
First-line technical support for hardware, software, and network issues across the organization, ensuring efficient resolution and smooth operation of critical technology systems.
Role type
Level 1 IT Support Officer (Service Desk)
Builds
Stable IT environment and reliable user experience for corporate employees
Domain
Corporate IT / Gold Mining Industry
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Windows OS support, Microsoft Office proficiency, networking fundamentals, IT security compliance, user account management, device deployment and configuration
Preferred skills
Customer service excellence, proactive problem solving, continuous improvement mindset
Responsibilities
Manage and maintain the IT Support Hub for ticket logging and resolution; Troubleshoot desktops, laptops, printers, and business systems; Assist with password resets and account access requests; Escalate complex issues to specialized teams; Support deployment of desktops, laptops, and mobile devices; Maintain meeting room technology and apply security patches; Assist with employee onboarding and offboarding; Promote cybersecurity awareness through user education
Seniority
Junior, hands-on IC
