Sales & Service Manager | Chadstone
Core
Lead a retail team to deliver seamless in-store customer experiences, drive sales, and manage stock operations for a luxury fashion and lifestyle retailer.
Role type
Senior retail store manager (sales & service)
Builds
In-store customer experiences and sales results
Domain
Retail (Fashion & Lifestyle)
Deliverable
product features
Required skills
Team leadership and coaching, customer service excellence, sales driving, stakeholder relationship management, merchandising knowledge, stock loss mitigation, operational improvement
Preferred skills
Solutions-focused mindset, innovation, adaptability in fast-paced environments
Responsibilities
Lead by example in delivering service principles and engaging customers, coach and mentor team members, collaborate with VM and Logistics teams for stock readiness, identify feedback opportunities for the Merchandise team, maintain stock loss awareness through proactive measures
Seniority
Senior, hands-on IC