Floor Lead (Retail) (Part-time)
Core
Lead store operations, drive sales performance, and deliver exceptional customer service in a high-volume retail jewelry environment.
Role type
Senior IC retail store leader
Builds
In-store sales, customer experiences, and team performance
Domain
Retail / Luxury Jewelry
Deliverable
product features
Required skills
Customer service, team leadership, inventory management, visual merchandising, POS systems, KPI analysis, loss prevention, onboarding
Preferred skills
High-volume retail experience, adaptability, critical thinking
Responsibilities
Lead by example and validate customer experience quality, maximize KPIs (OPH, NPS, SPH, Conversion), manage inventory and cycle counts, support order fulfillment and packaging, maintain visual merchandising standards, mitigate product loss, onboard new team members, assess team performance, and resolve operational escalations.
Seniority
Senior, hands-on IC