RETAIL KEY HOLDER
Core
Support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when acting as manager on duty.
Role type
Senior IC retail store leader
Builds
Sales performance, customer experience, and operational efficiency in a fashion retail store
Domain
Retail / Fashion
Required skills
Active coaching, team leadership, operational excellence, sales performance management, customer experience management, staff training, business plan execution, data analysis via store reports, recruiting support, diversity and inclusion, problem-solving, technology proficiency (POS, Microsoft Office), physical stamina
Preferred skills
Strategic thinking, creative problem-solving, motivational leadership
Technologies
POS Systems, Microsoft Office, video conferencing tools
Responsibilities
Coach and develop store staff to meet sales and service goals, open and close the store as manager on duty, execute store business plans and operational initiatives, train staff on customer service and internal functions, leverage store reports to drive business decisions, manage staffing levels, resolve customer concerns, and maintain brand standards
Seniority
Senior, hands-on IC