Technical Services Engineer III
Core
Build and support technical integrations for clients on impact.com's SaaS platform, ensuring reliability and scalability from onboarding through post-launch optimization.
Role type
Senior IC Technical Services Engineer (Client Solutions)
Builds
Client integrations, troubleshooting workflows, and technical documentation for impact.com's SaaS platform
Domain
Digital marketing / Commerce partnership marketing / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS platform support, web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP), log analysis, root cause analysis, technical documentation, stakeholder partnership
Preferred skills
Affiliate marketing knowledge, digital marketing ecosystem familiarity
Technologies
HTML, CSS, JavaScript, SQL, REST APIs, FTP
Responsibilities
Design and implement technical solutions for client integrations; troubleshoot complex technical issues and manage tickets; partner with internal teams (Onboarding, Product, Engineering) to ensure seamless onboarding; create and maintain technical guides and training materials; identify trends and risks in client issues; develop internal tools to improve troubleshooting workflows
Seniority
Senior, hands-on IC