Part Time Customer Experience Specialist
Core
Part-time Customer Experience Specialist managing inbound/outbound communications, resolving complaints, and supporting school bus bookings for Kinetic's school transport services.
Role type
Customer Experience Specialist (School Transport)
Builds
Customer satisfaction and operational efficiency for school bus services
Domain
Public Transport / Education Services
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, data analysis, system proficiency (Salesforce, Resolve, TIMS), compliance adherence
Preferred skills
Empathy, proactive mindset, attention to detail
Responsibilities
Handle inbound and outbound calls and enquiries about school bus services; Assist schools with bookings for the BUSIT program; Investigate and resolve customer complaints; Spot trends in feedback and work with internal teams on improvements; Maintain core systems and analyse ticketing and tracking data
Seniority
Entry to Mid-level, Part-time