Customer Excellence Associate - Lipe Ops
Core
Deliver safe, reliable, and excellent customer service for Cabify's urban mobility platform, ensuring efficient and scalable user experiences across multiple channels.
Role type
Customer Support Associate (Lipe Ops)
Builds
Customer support interactions and operational efficiency for Cabify's ride-hailing and mobility services
Domain
Urban mobility / Ride-hailing
Deliverable
client delivery
Required skills
Customer service, KPI tracking, data entry, problem-solving, time management, incident reporting, process improvement
Preferred skills
University student status, Google Workspace, Zendesk
Responsibilities
Drive operational efficiency using tools and channels to meet KPIs; Record interactions and tasks according to protocols; Provide effective, solution-oriented responses; Comply with data protection and anti-fraud policies; Manage time within SLA for Inbound, Outbound, and Backoffice channels; Report incidents or deviations; Identify service improvement opportunities