IT Service Desk Engineer
Core
First point of contact for end-users providing technical support across End User Computing, Business Applications, and Cloud Infrastructure services.
Role type
Service Desk Engineer (Managed Services)
Builds
IT support services for end-users across multiple regions
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Incident management, troubleshooting, Microsoft 365 support, ITSM platform usage, account provisioning, security compliance
Preferred skills
ITIL Foundation certification, macOS support, cloud technologies
Technologies
Microsoft 365, Windows, macOS, ITSM platforms, cloud platforms
Responsibilities
Log, categorize, prioritize, and manage incidents and requests; troubleshoot and resolve issues across EUC, Business Applications, and Cloud Infrastructure; support users with hardware, software, mobile device, and connectivity issues; create and maintain knowledge base articles; assist with account provisioning and access management; promote security best practices
Seniority
Mid-level, hands-on IC