Customer Service Advisor
Core
Frontline phone support role resolving customer inquiries and issues at first contact in a high-volume call center environment.
Role type
Customer Service Advisor (Call Center)
Builds
Customer satisfaction and operational continuity for WEX's diverse customer base
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Inbound call handling, first-contact resolution, KPI tracking (AHT, FCR, Adherence), Salesforce proficiency, Genesys familiarity, Microsoft Office Suite, written and verbal communication, adaptability to shift work
Preferred skills
BPO or corporate call center experience, hospitality/retail customer service background, analytical skills, resilience in challenging conversations
Technologies
Salesforce, Genesys, Gmail/Google Workspace, Microsoft Office Suite
Responsibilities
Answer inbound inquiries and resolve customer issues, maintain accurate records in card management systems, identify recurring service patterns to suggest workflow improvements, liaise with internal teams for issue resolution, maintain high metrics in schedule adhesion and wrap-up times, participate in team meetings and training sessions
Seniority
Individual Contributor, entry to mid-level