Emburse Solution Advisor (ESA) - Extended Services
Core
Trusted technical advisor providing ongoing product expertise, configuration support, and strategic guidance to maximize customer value of Emburse solutions.
Role type
Senior IC Solution Advisor (SaaS)
Builds
Configured Emburse solutions for enterprise customers
Domain
Travel & Expense management / Financial management software
Deliverable
product features
Required skills
SaaS customer success, configurable software platforms, workflow solutions, financial management software, enterprise customer management, requirements translation, project management, complex configuration, cross-functional collaboration
Preferred skills
Travel & Expense industry experience, accounting systems knowledge
Responsibilities
Manage a portfolio of ESA customers as a trusted technical advisor, consult on product capabilities and best practices, manage configuration changes and projects from requirements to delivery, translate business requirements into technical solutions, provide proactive guidance to optimize product use, facilitate solution-design discussions, configure Emburse products, manage concurrent customer requests within service levels, support resolution of complex escalated issues, contribute to process improvement, continuously develop product knowledge
Seniority
Senior, hands-on IC
