Client Support Specialist - Billing
Core
Billing liaison resolving client queries, managing claims, and coordinating with provider/technical teams to troubleshoot account issues.
Role type
Client Support Specialist (Billing)
Builds
Client billing resolution and account troubleshooting workflows
Domain
Healthcare / Medical Billing
Deliverable
client delivery
Required skills
Healthcare billing, claims processing, bank reconciliation, payment posting, EOB interpretation, Zendesk, Salesforce, JIRA
Preferred skills
Medical billing experience, bank reconciliation, payment posting, EOB interpretation, Zendesk, Salesforce, JIRA
Responsibilities
Resolve customer billing queries via phone and email, follow up on returned claims, keep clients informed of billing status, collaborate with internal teams to resolve cases, troubleshoot account issues, identify bugs to improve client experience
Seniority
Entry-level, individual contributor