Service & Support Operations Engineer
Core
Coordinate support requests, spare parts, quotes, and service activity for animatronic creatures from first enquiry through to delivery.
Role type
Senior Service & Support Operations Engineer
Builds
Operational workflows for animatronic creature maintenance and parts supply
Domain
Theme parks, live entertainment, animatronics, bespoke manufacturing
Deliverable
client delivery
Required skills
Engineering operations coordination, technical quoting, engineering drawing interpretation, service request lifecycle management, ERP/CRM system usage, process improvement, cross-team collaboration, service level tracking
Preferred skills
Spare-parts sales, logistics coordination, job costing, profitability reporting, client presentation, animatronics/automation experience, project management training
Technologies
Service-management platforms, ERP, CRM, workflow tools, project-tracking systems
Responsibilities
Coordinate technical service delivery and spare parts requests, prepare and manage technical quotes, interpret engineering drawings and product information, manage client requests from intake to closure, track work against service levels and budgets, improve operational processes and document workflows
Seniority
Senior, hands-on IC