Guest Service Agent
Core
Provide warm and friendly reception to guests, guide them through their stay, and resolve issues to ensure a positive experience.
Role type
Guest Service Agent
Builds
Guest check-in/check-out processes and personalized recommendations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, multi-channel communication, conflict resolution, local knowledge
Responsibilities
Process guest reservations and special requests, act as primary point of contact for guests, provide local attraction and dining recommendations, maintain courteous communication across in-person, phone, and email channels