Service Desk Analyst
Remote · from United States
Core
Provide first-level technical support and customer service to end users, resolving IT issues via phone, email, and chat.
Role type
Service Desk Analyst
Builds
IT support services for associates and external users
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
troubleshooting, diagnostic skills, technical documentation, customer service, written and verbal communication, attention to detail, problem-solving, ticket management, prioritization
Preferred skills
Associate degree in a related field
Technologies
hardware, software, laptops, desktops, tablets, printers, software applications