Online Travel Helper
Core
Provide virtual support for planning and booking trips, assisting customers with reservations and travel inquiries.
Role type
Customer service representative (travel)
Builds
Flight, hotel, and transportation bookings for end customers
Domain
Travel and hospitality
Deliverable
product features
Required skills
booking systems navigation, reservation management, customer inquiry resolution, detail-oriented organization
Preferred skills
hospitality experience, patience, friendly communication
Responsibilities
Assist customers with booking flights, hotels, and transportation; Provide clear and friendly support through phone, email, or chat; Answer basic travel questions and guide customers to the right options; Update reservations and confirm details for accuracy; Support the team with day-to-day travel service tasks
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