Service Administrator (Parental Leave Fixed Term Contract)
Core
Central link between customers, Service Technicians, Sales teams, and internal stakeholders to manage service requests and ensure efficient operations.
Role type
Service Administrator
Builds
Service operations and customer experience for dental solutions
Domain
Healthcare / Dental supply
Deliverable
client delivery
Required skills
Service coordination, scheduling, customer support, CRM/ERP systems, Microsoft Office, parts management, stakeholder communication
Responsibilities
Coordinating and scheduling service appointments for field technicians, managing customer enquiries and service requests from contact to resolution, monitoring service jobs for timely updates, processing orders and service documentation, managing parts availability and stock allocation, collaborating with Service, Sales, Logistics, and Technical teams, proactively identifying and resolving issues before escalation
