Product Support Specialist
Core
Serve as the primary technical advisor and advocate for customers, troubleshooting complex issues and driving product improvements.
Role type
Product Support Specialist (SaaS)
Builds
AI-powered business planning and performance management platform
Domain
SaaS / Financial Planning & Analysis (FP&A)
Deliverable
client delivery
Required skills
Application support, Technical support in SaaS, Support operations, Product operations, Customer operations, Financial planning & analysis (FP&A), Financial modeling, Problem diagnosis, Cross-functional collaboration, Process optimization
Preferred skills
None stated
Technologies
Pigment platform
Responsibilities
Serve as the primary point of contact for customer assistance, Diagnose and resolve product issues with engineering, Educate customers on platform usage, Develop and optimize support processes, Act as the voice of the customer to the product team, Proactively monitor customer health and workspaces
Seniority
Mid-level (2+ years experience required)
