Client Care Coordinator
Core
Provide professional pet aftercare services, manage client enquiries, and coordinate information between care, preparation, operation, and cremation teams to support families honoring their pets.
Role type
Client Care Coordinator (Pet Aftercare)
Builds
Pet aftercare services and funeral support operations
Domain
Funeral industry / Pet aftercare
Deliverable
client delivery
Required skills
customer service, communication, organization, data entry, payment management, empathy
Preferred skills
resilience, ability to handle multiple tasks in fast-paced environments
Technologies
Microsoft Office Suite
Responsibilities
Provide professional pet aftercare services with compassion and empathy; Manage client enquiries across various platforms; Coordinate information between client care, preparation, operation, and cremation teams; Assist clients during viewings and collection of ashes; Prepare client viewing rooms to high standards; Manage client payments across multiple platforms; Ensure accurate and timely data entry of client and veterinary information