Dispatcher
Core
Connect customers with technicians and manage the plumbing call board to ensure the right person is at the right job at the right time.
Role type
Operations Dispatcher
Builds
Plumbing service delivery for customers
Domain
Home services / Plumbing
Required skills
Dispatch, scheduling, logistics, problem-solving, communication, prioritization, decision-making, adaptability, attention to detail
Responsibilities
Run the day by owning the Plumbing call board and keeping technicians moving; Match the right technician to the right job; Manage changes and solve problems to keep the board full; Provide updates to customers; Plan ahead and track results to achieve daily goals; Collaborate with the field team to create great customer outcomes.