Business Systems & Support Officer
Core
Support enterprise-level software applications for housing and asset management teams, translating user feedback into system improvements and ensuring tool reliability.
Role type
Business Systems & Support Officer (IT Support / System Admin)
Builds
Housing management systems and internal tools for asset management teams
Domain
Social housing / Affordable housing / Community services
Deliverable
product features
Required skills
Enterprise software support, system configuration, troubleshooting, project coordination, Microsoft Office proficiency, change management, user training
Preferred skills
Social or affordable housing knowledge, property management background, community services experience
Responsibilities
Review and resolve customer experience (CX) issue tickets, troubleshoot system issues, liaise with internal IT and vendors, plan and deliver new system features, update guides and FAQs, test new features, prepare progress updates
Seniority
Mid-level, hands-on IC
