Customer Service Specialist
Core
Provide high-quality administrative and customer support to program participants, employers, partners, and staff via phone, email, and other contact channels.
Role type
Customer Service Specialist
Builds
Customer service interactions and candidate-employer matching facilitated via CRM
Domain
Employment Services / Human Resources
Deliverable
client delivery
Required skills
Verbal and written communication, Time management, Attention to detail, Interpersonal skills, CRM data entry, Eligibility checklist processing
Responsibilities
Respond to incoming calls, emails, and messages; Deliver first-class service on national customer service lines; Collaborate with employers to understand staffing needs and process information in CRM; Receive and resolve customer feedback and complaints; Maintain accurate and up-to-date records of interactions in the CRM system