IT Support Technician
Core
First-line IT support technician acting as the primary point of contact for customers to resolve everyday technical issues and enable day-to-day operations.
Role type
L1 IT Support Technician
Builds
Customer support and operational continuity for clients
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Microsoft 365 support, Windows environment support, Active Directory management, networking troubleshooting, ticket management, information gathering
Preferred skills
MSP experience, entry-level cloud certifications (AZ-900, MS-900)
Technologies
Microsoft 365, Windows, Active Directory, Wi-Fi, VPN
Responsibilities
Managing high volume of incoming calls, troubleshooting password resets, MFA, account unlocks, Wi-Fi, VPN, and printer problems, raising tickets to wider support teams
Seniority
Junior, entry-level IC