Patient Experience Officer
Core
Lead initiatives to improve the emergency department waiting experience for patients and carers, ensuring coordinated communication and a supportive environment.
Role type
Administration Officer Level 5
Builds
Patient experience strategies and service improvements in the Emergency Department
Domain
Healthcare / Public Hospital
Deliverable
product features
Required skills
Customer service, Communication, Conflict resolution, Problem-solving, Organization, Computer literacy
Responsibilities
Lead implementation of initiatives to improve waiting experience; Communicate with clinical staff for coordinated patient communication; Support workforce culture focused on patient care; Provide timely contact and information to patients/carers; Identify suboptimal service and implement improvements; Mediate and escalate non-clinical issues; Contribute to developing new ideas for process efficiency.