Patient Coordinator - 5-star customer service - full benefits, no weekends
Core
Ensure patients have a pleasant experience by managing clinic flow, resolving patient issues, and coordinating concierge services for high-demand patients.
Role type
Patient Experience Coordinator
Builds
A 5-star patient care culture across multiple satellite clinic locations
Domain
Healthcare / Ophthalmology
Deliverable
product features
Required skills
Clinic operations management, patient communication, appointment coordination, inventory oversight, event coordination, staff training, logistics support
Preferred skills
Initiative, adaptability, team orientation, ability to work weekends
Technologies
None stated
Responsibilities
Manage clinic flow and safeguard patient needs; Communicate delays to staff and patients; Facilitate approvals for appointment changes; Resolve patient issues regarding appointments and communications; Receive guests and minimize interruptions; Spearhead concierge service for high-priority patients; Coordinate community events with leadership; Stock satellite locations with supplies and oversee inventory; Travel to satellite locations to ensure culture compliance and assist with operational issues; Assist staff and patients with transportation, hotels, and communications with surgery departments; Train staff on patient greeting and farewell protocols