Principal Consultant
Core
Lead large-scale ServiceNow transformation and AI adoption strategy engagements, delivering high-quality, hands-on solutions and acting as a trusted advisor to CxO-level clients.
Role type
Principal Consultant / Principal Architect (ServiceNow)
Builds
Complex ServiceNow solutions including workflow automation, integrations, CSDM, and CMDB frameworks for enterprise customers.
Domain
IT Service Management / Enterprise Service Management / IT Operations Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, CSDM, CMDB, discovery, service mapping, data governance, workflow automation, integrations, AI capabilities, presales solution design, technical assurance
Preferred skills
Experience with ServiceNow modules (ITSM, ITOM, HRSD, SPM, CSM), thought leadership, whitepaper development
Technologies
ServiceNow, CSDM, CMDB
Responsibilities
Build and maintain strong client relationships as a trusted advisor; Design and develop complex ServiceNow solutions; Develop and refresh roadmaps with customer buy-in; Conduct solution reviews and technical assurance; Support presales activities through demos and proofs-of-concept; Serve as a Subject Matter Expert across industry domains
Seniority
Principal, hands-on IC with executive advisory
