ServiceNow Project Manager
Core
Lead delivery of ServiceNow and related business application projects for government and enterprise clients, managing scope, schedule, budget, and commercial outcomes.
Role type
Senior IC Project Manager (ServiceNow Practice)
Builds
ServiceNow implementations and business application projects for government and enterprise customers
Domain
IT Service Management (ITSM) / Enterprise Applications / Government Sector
Required skills
Project management (initiation to closure), stakeholder management, sprint-based delivery, financial management, risk management, change control, commercial negotiation, PRINCE2 governance, Agile/Scrum facilitation
Preferred skills
ServiceNow platform delivery, CRM/workflow platforms (Dynamics 365, Salesforce), Australian Government sector experience, Now Create methodology, testing and release coordination
Technologies
ServiceNow, Microsoft Dynamics 365, Salesforce, Scrum, PRINCE2
Responsibilities
Act as primary project contact for customer engagements, manage projects from initiation to handover, establish relationships with stakeholders, manage customer expectations and alignment, provide reporting on project health and finances, facilitate governance forums, balance competing priorities
Seniority
Senior, hands-on IC