Senior Business Travel Consultant - Night Shift /Remote
Core
Provide first-class, 7-star service to business travelers by managing travel bookings, amendments, and cancellations for European and domestic trips.
Role type
Senior Business Travel Consultant (Customer Care)
Builds
Travel reservations and amendments for Click Travel customers
Domain
Corporate travel management / GDS operations
Deliverable
client delivery
Required skills
Expert knowledge of Galileo or Amadeus GDS, air fares and ticketing proficiency, independent problem solving, client relationship management, travel option suggestion
Preferred skills
Mentorship of junior team members, quality assurance, proactive complaint resolution, flexibility
Technologies
Galileo GDS, Amadeus GDS
Responsibilities
Manage travel bookings, amendments, and cancellations efficiently; Arrange flights, car rentals, and hotels; Communicate with clients via live chat, telephone, and email; Maintain Galileo GDS queues; Mentor and support junior team members; Collaborate with colleagues to maintain high service levels
Seniority
Senior, hands-on IC with mentorship duties