Customer Support Agent
Core
Providing customer support for travel reservations, bookings, refunds, and reissuing tickets via chat, email, and portal.
Role type
Customer Support Agent (Travel)
Builds
Travel booking management and ticket reissuing/refunds
Domain
Travel industry
Deliverable
client delivery
Required skills
Galileo system proficiency, Amadeus system proficiency, ticket reissuing, refund processing, reservation management, English fluency, written communication, attention to detail
Preferred skills
adaptability, willingness to learn
Technologies
Galileo, Amadeus
Responsibilities
Assist clients with reservations through chat, email, and Help Center portal; Utilize Galileo and Amadeus systems to manage bookings, add ancillaries, process refunds, and reissue tickets; Stay updated with industry changes and company policies.
Seniority
Individual Contributor
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