Service Desk Analyst
On-siteCitizens onlySecurity clearance required
Core
First-line IT support analyst diagnosing and resolving hardware, software, network, and access issues for corporate users.
Role type
Service Desk Analyst
Builds
Reliable access to company IT systems and infrastructure
Domain
Corporate IT Support
Required skills
IT incident management, account administration, hardware/software troubleshooting, Microsoft 365, Microsoft Azure, Microsoft Intune, Windows OS, ITIL principles
Responsibilities
Manage incidents, service requests, and access requests; diagnose and troubleshoot technical issues; support day-to-day account administration; deliver support via phone and in person
Seniority
Entry-level to Junior