Customer Phone Support Agent
Remote · from United States
Core
Primary point of contact for customers providing timely assistance throughout the customer journey and order lifecycle, handling phone inquiries and addressing technical and manufacturing-related questions.
Role type
Customer Phone Support Agent
Builds
Customer guidance and order resolution for manufacturing clients
Domain
Manufacturing / Customer Support
Deliverable
client delivery
Required skills
Phone support, technical communication, manufacturing knowledge, troubleshooting, documentation, time management
Preferred skills
High-volume phone support, CNC machining, sheet metal, laser cutting, CAD software, remote work experience
Technologies
CAD software, proprietary support systems