IT specialist
Core
Managing user accounts, access rights, and roles in 1C and SAP systems; providing L1/L2 technical support for office network infrastructure (Wi-Fi, LAN, routers); and maintaining IT hardware and software (Mac/PC, macOS environment).
Role type
IT specialist (technical support & system administration)
Builds
IT infrastructure, user access management, and technical support services for the company's internal operations.
Domain
Manufacturing / Security Systems / IT Operations
Deliverable
infrastructure
Required skills
User account management in 1C and SAP, macOS administration, network troubleshooting (Wi-Fi, LAN, TCP/IP), Jira and Confluence documentation, IT hardware maintenance and inventory management
Preferred skills
Experience with 1C ERP systems
Technologies
1C, SAP, macOS, Jira, Confluence, Wi-Fi, LAN, TCP/IP, DNS
Responsibilities
Manage user accounts, access rights, and roles in 1C and SAP systems; Collaborate with internal departments to analyze and formalize requirements for software and IT infrastructure; Configure, set up, and maintain hardware and operating systems with a focus on macOS/MacBook; Provide daily communication and collaboration with IT and operations teams in Ukraine; Deliver L1/L2 technical support for office network infrastructure including Wi-Fi, LAN, router setup, and internet connectivity troubleshooting; Document IT processes, workflows, and service requests in Jira and Confluence; Responsible for maintenance, repair, and functionality of all IT equipment and office network/server infrastructure; Control IT equipment inventory and organize preparation and setup of equipment for employees; Split work time between local operational tasks in Turkey (~50%) and global IT tasks/projects (~50%).
Seniority
Mid-level, hands-on IC
