Senior Technical Support Engineer EMEA
Core
Remote technical support engineer resolving complex issues for Semgrep's code security products (SAST, Supply Chain, Secrets) via email, Slack, and support cases.
Role type
Senior Technical Support Engineer
Builds
Customer resolution workflows, knowledge base articles, and support operations processes
Domain
Application Security / Developer Tooling
Deliverable
client delivery
Required skills
Troubleshooting and issue reproduction, CI/CD environment management (GitHub Actions, GitLab, Circle CI, Jenkins, Buildkite), Version Control Systems (Git, SVN, Perforce), Web Application Security concepts (OWASP Top 10), API and Webhooks understanding, Technical writing
Preferred skills
2+ years in customer support, Technical support experience
Responsibilities
Analyze and resolve customer technical issues, Manage support tickets, Prioritize feature requests for product/engineering, Contribute to documentation and knowledge base, Participate in on-call duties, Lead support operations improvements
Seniority
Senior, hands-on IC