Launch Manager
Core
Lead client onboarding and implementation for a Banking AI platform, acting as a trusted advisor to drive time-to-value and measurable ROI.
Role type
Senior Implementation Manager (Launch Manager)
Builds
Banking AI operating system with specialized agents for voice and digital workflows
Domain
Financial Services / Banking AI
Deliverable
production ML models | product features
Required skills
SaaS implementation management, project management, application configuration, API understanding, network security basics, cross-functional coordination, process optimization
Preferred skills
Contact center experience, end-user training experience, Financial Services/Insurance/Healthcare industry background, technical certifications, consultancy background
Technologies
Banking AI agents, CRM systems, CMS (Drupal), APIs
Responsibilities
Oversee a portfolio of 15-20 client implementation projects from sales hand-off to launch; Serve as consultant and project manager aligning internal and external teams; Translate tool deployment into measurable ROI for executive stakeholders; Build and maintain project infrastructure (schedules, RAID logs); Manage client expectations and escalate blockers; Train client administrators and support operators on platform configuration; Identify and recommend internal procedures to scale service delivery