Implementation Consultant, Digitary (Canada)
Core
Manage multiple, fast-paced implementations of Instructure's learning products across Canada, acting as a trusted advisor to define scope, ensure technical feasibility, and deliver on time.
Role type
Senior Implementation Consultant (SaaS/LMS)
Builds
Production implementations of Learning Management Systems (LMS) and related integrations for educational institutions.
Domain
Education Technology (EdTech), SaaS, Learning Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, SaaS implementation, API integration, XML document overlays, stakeholder management, bilingual communication (English/French), SSO configuration
Preferred skills
PMP or CAPM certification, LMS industry experience, technical support background
Technologies
Salesforce, XML, SSO, APIs
Responsibilities
Manage implementation projects of standard complexity; Guide customers through technical requirements for SSO, API, and XML integrations; Collaborate with engineering to create XML document overlays; Track and manage milestones in Salesforce; Report and escalate potential risks or issues.
Seniority
Mid-Senior, hands-on IC