Travel Experience Specialist (Luxury & Leisure)
Core
Luxury Travel Consultant providing end-to-end client support for luxury and leisure travel bookings, ensuring a seamless and personalized experience from inquiry to post-trip follow-up.
Role type
Senior IC customer experience specialist (luxury travel)
Builds
Personalized travel itineraries and booking confirmations for high-net-worth clients
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Luxury travel booking management, multi-channel client communication, itinerary coordination, issue resolution, travel policy knowledge, CRM/system management
Preferred skills
Hospitality industry experience, proactive client follow-up, attention to detail
Responsibilities
Respond to client inquiries via phone, email, and messaging; assist with bookings, changes, and cancellations; provide destination and policy information; coordinate and confirm itineraries; follow up pre- and post-travel; address client concerns; maintain booking documentation.
Seniority
Mid-level, hands-on IC