Customer Success Manager, Partnerships
Core
Junior Customer Success Manager supporting Traffic Source Partners (affiliates, media, publishers) by managing account operations, specifically partner payouts, data validation, and reporting.
Role type
Junior IC Customer Success Manager (Partnerships)
Builds
Payout cycles, partner onboarding, and operational reporting for game developer monetization channels.
Domain
Video game industry / Performance marketing / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Account management, Payout operations, Data reconciliation, CRM management, Financial documentation, Stakeholder communication, Process automation
Preferred skills
Affiliate marketing knowledge, CRM tooling (Salesforce), BI dashboards, Cross-border payment flows
Technologies
Salesforce, Jira, Confluence, Google Sheets, Excel
Responsibilities
Own the recurring payout cycle for onboarded Traffic Source Partners including data validation and calculation. Investigate and resolve payout discrepancies such as missing conversions or currency issues. Maintain accurate partner records in CRM and internal trackers. Produce recurring reporting including weekly status and monthly reconciliation. Support HQ and APAC CSM team on standard customer success duties. Help onboard new Traffic Source Partners including account setup and first campaign.
Seniority
Junior, entry-level IC
