Premium Support Engineer (Tokyo)
Core
Front-line technical support for Replit's highest-value enterprise and top-tier developer customers, resolving complex platform issues and leading incident communications.
Role type
Senior Premium Support Engineer (Developer Tools/IDEs)
Builds
Replit agentic software creation platform
Domain
Developer tools, IDEs, AI-assisted coding
Deliverable
client delivery
Required skills
JavaScript debugging, Python debugging, complex technical troubleshooting, incident management, SLA adherence, internal tooling automation, cross-functional collaboration, team mentorship
Preferred skills
Replit platform usage, IDE/terminal experience, AI tool experience (Claude, ChatGPT)
Responsibilities
Diagnose and resolve complex technical issues for premium customers, lead customer-facing communications during outages, escalate high-impact issues to engineering, contribute to internal automation and documentation, onboard and mentor support engineers
Seniority
Senior, hands-on IC